Peach Software is always willing to support local youth and newcomers to the area by offering opportunities to grow with our business. Here are some of the attributes we search for when employing new staff. If you think you can represent our company then feel free to contact us at [email protected]
What you Need to Know
You would be surprised to know that more than half our support staff are from non IT backgrounds and have no IT or business Qualifications. Our latest software is so advanced and easy to deploy that you only need some basic computer skills to start and we will provide the balance of the training. Our clients are people within businesses that have no experience with our application but we generally have them operating their entire business with our software within a month. If they can do it, then most people who are prepared to learn can. Of course a background in IT or Business are skills that we are certainly interested in, but there are some other aspects we look for that are far more critical such as attitude and communication skills.
Energy & Attitude
Above all else we look for energy and Attitude. Specifically a person who is Honest, Reliable, Pro Active and Positive. Our support staff assist customers who are sometimes frustrated, so having a can do positive personality is a great way to calm them down and start a productive call. Our customer support team are not judged on how many calls they manage to take in a day rather they are judged on how satisfied the customer is at the end of the call. It’s sometimes not unusual to spend an hour on the phone to a client and then pro actively follow them up later to check things are fine. This is our point of difference in a competitive landscape.
Communication Skills
Our support staff spend most of their day on the phone to clients of all origins, so it’s imperative your oral communication/phone skills are excellent. We do get a lot of applicants whose qualifications and personalities would be a great asset to our business, but unfortunately if your English skills are not above average then you and our customers will probably end up frustrated and that’s no good for anyone. We’d love to be able to support people with less than perfect English speaking skills and if there is an opening in the future for a background person this will be advertised.
